The company has also added a new automated system that will detect when riders are violating rules (like entering a park or driving down a one-way street the wrong way). In order to hold riders accountable for all these rules, Revel is also making it easier for New Yorkers - whether they are Revel customers or not - to report bad behavior both within the Revel app and through an online reporting tool. Reckless driving (which Revel defines as “endangering pedestrians or other motorists, weaving in and out of traffic, speeding through red lights, racing, doing wheelies or donuts, riding with more than one passenger,”) will also result in a temporary suspension. Riding without a helmet, running red lights or stop signs, riding in a bike lane, on a major bridge or in a tunnel, in a park, the wrong way down a one-way street will result in warnings or temporary suspensions for the initial offense, with permanent suspensions on subsequent violations. Sharing your account with anyone, riding with a passenger who is under 18, riding on a sidewalk, riding on a highway or any road with a speed limit over 40 mph, or failing to report an accident will all result in permanent suspensions. Revel has also revamped its suspension policy to be far stricter. Revel will also be selling personal helmets through its website for $35 (plus shipping and handling) in an effort to improve helmet usage among customers who don’t want to use the shared helmets. Only after you’ve submitted a selfie showing the you (and a passenger, if you have one) are wearing helmets will the app then enable to moped to power on. Revel suspends its electric moped service in NYC after two people are killedĪlso new is a mandatory helmet selfie requirement: now, when you start a ride on a Revel in the app, only the helmet case on the back of the bike will unlock.
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The company is also expanding its free in-person lessons across New York City - Revel will now offer over 1,000 lessons per week across Brooklyn, Manhattan, Queens and the Bronx, available to anyone with a Revel account to help new riders adjust to the platform.
Revel partnered with The Behavioral Insights Team (BIT) to develop the test, which features 21 questions on safety training, helmet requirements, traffic laws, rules about where you can drive the bikes, an instructional video, and more. New York City customers will have to take the test immediately, while existing customers in Oakland, Austin, and DC will be allowed to ride without taking the test until September 1st. One of the biggest changes is a new, mandatory safety test that’s been added to the Revel app that all riders - whether they’ve been using the service for years or are completely new to Revel - will have to pass before they’re allowed to operate the mopeds. We’re rolling out new and enhanced education, safety, and accountability features, and there are a few things you’ll have to do to start riding again. Today we’re relaunching Revel in the city where it all began.
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